Webcast Support

Watch or listen to select Air District meetings on your computer, tablet, or mobile device. Many Air District meetings and workshops are available to stream live and view in our archive.

Please see below for troubleshooting information or to submit a webcast support request.

Air District Webcasts

The Air District’s video webcasts, both live streaming and archive, include meeting agendas with closed captioning (CC) and video jump-points. In the archive webcasts, the jump-points allow you to use the agenda as a table of contents and skip directly to the beginning of each video segment.

Live streaming webcasts are available on our homepage and respective program pages. Video streaming requires the use of media plugins. While the necessary plugins will often come pre-installed, you may need to install or enable plugins to watch streaming video. We recommend installing the Adobe Flash Player and Microsoft Silverlight plugins if they are available for your system.


Updated 3/16/2017 There is currently a known technical issue between the video streaming player used for live webcasts and recent versions of browsers Chrome and Firefox - this problem is affecting users who previously were able to view the Webcasts with these browsers. Workarounds are provided below.


Users who are experiencing issues with Chrome may need to enable Flash - Chrome recently made a change to the integration of the Flash plugin that now requires Flash to be enabled manually. If you're using an updated version of Chrome and Flash is not allowed to run, you'll receive an error message stating "Error: No Playable Sources." To resolve this issue, adjust Chrome to allow Adobe Flash to always run (this used to be the default) through the following steps: 

  1. Type chrome://plugins in the address bar of a Google Chrome browser window
  2. In the list of plugins, find Adobe Flash Player
  3. Check the Always Allowed to Run checkbox
  4. Refresh the webcast streaming video page

Additional compatibility and technical information for the integration of Adobe Flash in Chrome can be found on the Adobe Flash / Chrome Help webpage.


Users who are experiencing issues with Firefox may need to update the Flash player (Adobe Flash Help) in Firefox.

Microsoft Edge

Edge users will need to adjust the setting that enables Adobe Flash to run - to do so, complete the following steps:

  1. Click the ellipse (...) at the top right to access the Edge menu and select Settings 
  2. Scroll down to the Advanced Settings section
  3. Click the View advanced settings button
  4. Locate the Use Adobe Flash Player section
  5. Toggle the switch On to enable Adobe Flash Player.
  6. Refresh the webcast streaming video page

Other Recommended Browsers

Alternatively, we recommend viewing live webcasts in Safari (version 6.0.5 or newer) on Mac OS X and Microsoft Internet Explorer (version 11 or newer) on Windows (Vista, 7, 8, or 10).

Mobile users can access the webcasts with iOS (version 9.3 or newer) and Android (version 6.0 or newer).

Assistance and Support

If you are having problems with webcast streaming that are not covered above, check to be sure your system meets the minimum requirements. Additional online streaming video support is also available.

If you are experiencing other technical difficulties or issues with a webcast, please contact the Air District Web Team by submitting a webcast support request below.


Webcast Support Request

* Indicates Required Fields

I. Provide your contact information

Your name and information will only be used to communicate with you regarding the technical issue. You will not be added to any mailing list.

II. Provide technical details and a description of the issue

Please be as detailed as possible.


Contact Us

Air District Webmaster

415 749-5068

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Last Updated: 3/16/2017