Agricultural Waste Chipping Program

Customer Satisfaction Survey

Dear Valued Customer:

Thank you for taking advantage of the Air District’s Agricultural Waste Chipping Program, and for keeping unhealthy smoke emissions from Bay Area skies. Your feedback allows us to measure and improve the level of service we provide to our customers, and it helps ensure program funds are used effectively to protect public health and the environment.

1. Overall, how satisfied were you with the Agricultural Waste Chipping program services provided? Very Satisfied Satisfied Undecided / Neutral Dissatisfied Very dissatisfied

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2. How helpful were the “Program Requirements” and “Pile Guidelines” found on the Agricultural Waste Chipping Program web page? Very Helpful Helpful Undecided / Neutral Unhelpful Very Unhelpful

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3. How responsive were we to your questions or concerns about the program? Very Responsive Responsive Undecided / Neutral Unresponsive Very Unresponsive

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4. Overall, how would you rate the quality of your customer service experience? Very Positive Positive Undecided / Neutral Negative Very Negative

5-A. To further improve air quality, would you still be interested in receiving the chipping services if it meant you needed to pay a portion of the cost? Yes No

5-B. If you answered Yes to 5-A, please indicate the percentage of cost-sharing that you would be willing to contribute (assuming the cost of chipping is $15/cubic yard of material treated): 5-20% 20-50% 50-75% >75%

Please enter any suggested program improvements or ideas about how we can enhance your experience as a customer in the box below: